Industry Solutions

Core Modules

Every company is different in terms of its business. Although the fundamental business core administration may be similar in nature, the business management part is specific to the type of industry the organization belongs to.

In order to complement and complete the Enterprise Suit, some of the common Industrial Solution Modules shown below are being implemented.


Figure: Modules for Industry Solutions

Depending on the business structure, the Specific Industry Module is designed with the intention to work coherently with the other business core modules, in order to provide customers the best overall Enterprise Suite for each specific business administration system.

Any of these specific business core modules can be easily modified to meet the nature of business of your company.

MANUFACTURING MODULE

The Manufacturing module focuses on the general manufacturing activities, which can be applied to overall manufacturing processes, i.e. heavy machinery manufacturing, semiconductor manufacturing, equipment manufacturing, automotive, computers, etc. The sub module provides a system which helps governs and focuses on procedures, activities, results, quality, etc. The sub-modules attached includes:

  1. PRODUCT MANAGEMENT
  2. The manufacturing system provides a platform for user to document, monitor and manage all the products listed as service in an organization. It involves every single data from product number, parts needed and material needed to manufacturing a product.

  3. MATERIAL REQUISITION
  4. Through this module, user can build data of materials needed in manufacturing a product. This data is very useful in speed up the material requisition process as the data for each product and material is stored in the system.

  5. BILL OF MATERIAL
  6. The system store and integrate all data of materials in form of Bill Of Material (BOM), sub-BOM that can easily be used when a product is ordered.

  7. PROCESS ROUTING
  8. The system also tracks products from one process to another. It also store information of the whole manufacturing process.

  9. ENGINEERING CHANGE NOTICE
  10. The system also provide a notice indicating every changes made in the bill of materials or manufacturing process so users will always be alerted of any changes.

  11. REPORTING
  12. The system also provide a full report of products, process and materials. This information is very crucial in making managerial decisions.

FACILITY MANAGEMENT

Smart Lab’s Facility Management System is a web based system designed to help campus wide organizations to manage facility services and its asset’s maintenance. The key components of the system are the asset’s preventive and corrective maintenance which include scheduling and resources planning.

The helpdesk system is integrated in within to act as an interface between the facility service provider and the facility service end users. Over the Internet or private cloud the system captures OLTP data, build SOP workflow and provide business intelligence for facility managers to track required organization KPIs.

The sub-modules attached includes:

  1. FACILITY SERVICES
  2. Facility management is a system that records and stores all information pertaining to a Facility, such as Facility name, tag number, purchase / register date, purchase value, Facility description, current owner, location and others. This system also records Facility depreciation which is useable for financials Facility management. This system allows users to upload digital images of the Facilities to generate user friendly Facility summary and reports.

  3. TASK LIBRARY
  4. The task library enables users to create and maintain standard maintenance tasks as a library which then can be used to configure maintenance plan. The task defines detail SOPs, checklists, materials, tools and manpower required.

  5. LOCATION/ ZONE MANAGEMENT
  6. Zone modules allow users to configure the campus sites and zones or locations. The system provides hierarchical input of zones which offers level mapping of assets’ locations. GPS data can be incorporated into the system easily by using android or IOS mobile devices. System users can be grouped and their accessibility limited by location. Using this method, building owner can be restricted to view and manage its own campus while corporate administrator can view and manage the entire multi campus organization.

  7. ASSET MANAGEMENT
  8. Asset Management modules manages all FMS properties and assets that are required for maintenance. The module captures all the details about the asset and its respective owner. The assets and equipment can be listed in hierarchical view with location information.

  9. MAINTENANCE PLANNING
  10. This module provides a tool for facility managers to schedule preventive maintenance for a specific asset. Each maintenance starts off with the creation of a maintenance plan and can be linked to any assets which utilizes the same maintenance type. Users are able to differentiate maintenance plans by inserting different tasks provided in the task library. The module also allows facility managers to have a much better view of all the planned preventive maintenance scheduled for a certain assets or fora specific location.

  11. UTILITIES & POWER USAGE
  12. The Power Usage module provides a systematic undertow to manage a facility’s utilities and power usage.

SERVICING/HELPDESK

Help Desk Management System is a web application that speed up the process of supporting the customer problem and also produce an easier way of managing the support. Through this system, customer can make a support request.

It save a lot of time for customer because system automatically will take all customer‘s request. The system acts like a middle person or medium communication between customer and the supporting companies. All customer requests such as customer service request and frequently asked question (FAQ) will pass over the system.

Then system will distribute customer request to a valid responsible person to handle the request. When a responsible person gets a request, he or she will respond to customer request and reply a status for each customer request through this system. System will inform the customer about their current status of their request. The sub-modules attached includes:

  1. TICKETING SYSTEM
  2. The ticketing system provides a platform for staff as well as vendors to records all reported issue. Each recorded issue will be provided with its unique Request ID or ticketing for follow-up purposes.

  3. ASSET MANAGEMENT
  4. The asset management module allows vendors to add new and edit existing asset to its database. The information stored will be utilized during the complaint logging process to ensure that the correct asset with a valid contract is being attended.

  5. CONTRACT MANAGEMENT
  6. Each assets created in the asset management module will be integrated to its own valid contract. These contracts need to be created and updated as necessary (as each contract has its own constraints and time period). By linking each asset with its contracts, vendor will be able to have visibility on the validity of each asset which are tagged to the created contracts.

  7. SUPPORT MANAGEMENT
  8. The support management provides a platform for vendors to records what steps or action have been taken to resolve the reported issue.

  9. FRONT DESK PORTAL
  10. All request and complains will be logged into this module. Complete description of the issue reported can be entered to provide better understanding of the problem.

  11. REPORTING
  12. The system also provide a full report of issues, tickets and actions. This information is very crucial in making managerial decisions.

RETAIL

Retail business activities can be successfully automated with Retail Management System (RMS). The system offers effortless checkout with its point of sale application, integrated with customer relationship management (CRM) and stock level control with inventory management.

Smart Lab Point of Sales portal is best for small to medium-sized retail businesses. The system is customized for most specialty retailers. The sub-modules attached includes:

  1. STOCK MANAGEMENT
    • Ensuring that products are on the shelf in shops in just the right quantity.
    • Recognizing when a customer has bought a product.
    • Automatically signaling when more products need to be put on the shelf from the stockroom.
    • Automatically producing management information reports that could be used both by local managers and at head office.

  2. CUSTOMER MANAGEMENT
  3. The customer management module helps retailers achieve customer loyalty by helping them understand and interpret customer behavior. It stores data such as customer’s buying habits and many more.

  4. POINT OF SALES
  5. Point of Sales is the point at which a customer makes a payment to the merchant in exchange for goods or services. At the point of sale the system would calculate the amount owed by the customer and provide options for the customer to make payment. The system will also issue a receipt for the transaction.

  6. OUTLET MANAGEMENT
  7. A cost-effective and efficient outlet management is very critical to ensure smooth running of your retail business. This module provides data of stocks and sales in your outlet. It helps headquarter to make managerial decision regarding each outlet.

  8. OUTLET REPLENISH
  9. This module provides you with real time data of daily sales in your outlet, giving you useful information for you to decide and plan stock and inventory purchasing.

  10. REPORTING
  11. The system also provide a full report of inventory, sales and customers. This information is very crucial in making managerial decisions.

CONTRACTING

The Contracting module focuses on the general contracting activities, which can be applied by contractors to manage his work remotely and from many locations. The sub modules of Contracting module will provides contractors with informations like contract management, bill of quantity, survey logs, reporting, work management and invoicing & payment. The sub-modules attached includes:

  1. Contract Management
  2. Manage your contracts and contractors easily. Manage the contract process through completion for contracted service on your facilities, buildings and assets.

  3. Bill of Quantity
  4. It keep tracks of current and also upcoming Bill of Quantity that needs to be finished. Also, data of every Bill of Quantity can be uploaded and stored in the system for future reference.

  5. Survey Logs
  6. Capture trends of pricing from specific organizations or companies for certain contracts from time to time for future reference.

  7. Reporting
  8. Shows overall costing for contracts and also overall asset maintenance summary related to the contract.

  9. Work Management
  10. Helps organizations manage work tasks involving contracting that need to be performed on locations. Work management matches tasks to agent skills, geographic territory assignments, and available inventory.

  11. Invoicing and Payment
  12. Work closely and diligently with you to optimize the cash flow in your business. With this module, you can gain total control of your cash flow, reduce administrative costs and increase your productivity.

HOTEL

Hotel Management System module assists hotel managers in managing their online marketing and sales, allowing them to upload their rates and availabilities to be seen by sales channels that are using the system. The sub-modules attached includes:

  1. Room Management
  2. Provides service to manage booking of rooms based on room types and availability.

  3. Point of Sales Portal
  4. Point of Sales is the point at which a customer makes a payment to the merchant in exchange for goods or services. At the point of sale the system would calculate the amount owed by the customer and provide options for the customer to make payment. The system will also issue a receipt for the transaction.

  5. Reservation Control
  6. Manage reservations from new reservations to cancellations by individual, group, shared and multi-rate reservations.

  7. Reporting
  8. Provides a number of standard reports. System reports may be generated daily, weekly, monthly, yearly or manually upon request.

  9. Guest Management
  10. Handle guests from check-ins to check-outs. Making sure the guests have experienced nice hospitality and store details of the guests for future promotional offers.

  11. Rates & Occupancy
  12. Stores data of rates of each types of room and the occupancy status of each rooms. This data is important for housekeeping department to attend to the guests.

SECURITY

The Security Management system module is the identification of an organization’s assets including information assets, followed by development, documentation, and implementation of policies and procedures for protecting these assets. The sub module provides a system which helps to identify threats, categories assets, and rate system vulnerability so that they can implement effective controls. The sub-modules attached includes:

  1. Card Management
  2. A system for managing smart cards through the life cycle of the smart cards. Thus, the system can issue the smart cards, maintain the smart card while in use and finally take the smart cards out of use.

  3. Device Management
  4. Manage the devices and data by storing them in the server for purposes of reporting and tracing activities regarding of the use of the devices and data.

  5. Admin Control
  6. This modules gives administrator full authorization of accessibility and management of all the assets and services within the organization.

  7. Reporting
  8. The system provides a full report of security, accessibility and threats. This information is very crucial in making managerial decisions.

  9. Location Management
  10. Define the location for each assets within the organization for ease of tracking the assets.

  11. Accessibility Profile
  12. Control the access of users of the systems by allowing and preventing them to have access to certain features within the systems for security measures.

To be implemented